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Dan Vega

Adhésion le 13 mai 2021

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Dernière activité le 16 oct. 2021

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Dernière activité effectuée par Dan Vega

Dan Vega a ajouté un commentaire,

CommentaireReporting and analytics for help center

Hi Joel, thanks for taking a look and pointing that out. I have updated my comment to make it clear. Thanks again!

Afficher le commentaire · Publication le 18 mai 2021 · Dan Vega

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Dan Vega a ajouté un commentaire,

CommentaireTicket basics

I made a Minerva interactive step-by-step guide to help you walk through enabling emoji texts replacement in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-emoji-text-replacement-in-tickets-ua9bptxufrzo.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Afficher le commentaire · Publication le 17 mai 2021 · Dan Vega

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Dan Vega a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

I made a Minerva interactive step-by-step guide to help you walk through automatically redacting credit card numbers in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-automatically-redact-credit-card-numbers-woslgsg568p7.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Afficher le commentaire · Publication le 17 mai 2021 · Dan Vega

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CommentaireUsers, groups, and organizations

I made a Minerva interactive step-by-step guide to help you walk through seeing all your agents in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-see-all-your-agents-in-one-view-dkxun58kqyu6.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Afficher le commentaire · Publication le 17 mai 2021 · Dan Vega

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Dan Vega a ajouté un commentaire,

CommentaireZendesk basics

I made a Minerva interactive step-by-step guide to help you walk through changing the brand color in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-change-the-color-of-your-zendesk-brand-y3i2d6quqjat.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Afficher le commentaire · Publication le 17 mai 2021 · Dan Vega

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Dan Vega a ajouté un commentaire,

CommentaireZendesk Support app for mobile

I made a Minerva interactive guide to help you walk through enabling the mobile app for Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-allow-admins-and-agents-to-use-the-the-mobile-app-b7i8mh2xj0kq.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Afficher le commentaire · Publication le 17 mai 2021 · Dan Vega

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Dan Vega a ajouté un commentaire,

CommentaireReporting and analytics for help center

I made a Minerva interactive step-by-step guide to help you walk through enabling Google Analytics in Zendesk. This is for those using Universal Analytics Tracking IDs and not the updated Google Analytics 4. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-google-analytics-in-your-zendesk-help-center-yyevv1psvxbc.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Afficher le commentaire · Publication le 17 mai 2021 · Dan Vega

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Dan Vega a ajouté un commentaire,

CommentaireTicket management

I made a Minerva recipe to help you walk through setting up a new view. Minerva is a guide that shows you where to click, and what to do next so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-add-a-view-yurkrhxptqk2.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Afficher le commentaire · Publication le 06 mai 2021 · Dan Vega

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