Nathan Cassella
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Activité totale55
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes16
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Abonnements18
Aperçu des activités
Dernière activité effectuée par Nathan Cassella-
Nathan Cassella a ajouté un commentaire,
What's the status on this, this is a feature that's more important than agent workspace
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Nathan Cassella a ajouté un commentaire,
Here's another feature that only half works in Zendesk. This entire company relies on the community to create the workarounds for simple features that should exist from the initial release.
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Nathan Cassella a ajouté un commentaire,
Is there an update on this? Getting the requestor to input information into the system before getting to an agent would be a godsend and save my team a whole lot of time.
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Nathan Cassella a ajouté un commentaire,
The last update was in September. This needs to be fixed. I have a triage group that assigns tickets to the general queue in a FIFO, which can be overridden by priority. My agents need to see the S...
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Nathan Cassella a ajouté un commentaire,
We've been experiencing the same issue that many users have brought up over the last month. All last year when I was my team was working on cleaning up our Guide; we didn't see a captcha once, now ...
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Nathan Cassella a ajouté un commentaire,
Is there any movement on increasing attachment size? Our customers in specific segments need process documentation specific to them, and like Miguel those documents can get rather large. It wou...
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Nathan Cassella a ajouté un commentaire,
I'm a little confused by this. It seems you are tailoring this routing for specific tags related to specific customers, which isn't practical for many other customers. What I need to understand is ...
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Nathan Cassella a ajouté un commentaire,
Barry Neary chat traffic and having messaging enabled are two different things. Our chosen bot (ADA) requires code to be embedded into our guide header; to avoid conflicts, all other bots need to b...
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Nathan Cassella a ajouté un commentaire,
So this is a joke right? If I decide not to use your messaging platform and work with one of your preferred partner such as Ada using their chatbot I can't benefit from the omnichannel routing? S...
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Nathan Cassella a ajouté un commentaire,
This is basic functionality. There's no reason this should be pushed back.