
Nathan Cassella
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Activité totale43
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Nathan Cassella-
Nathan Cassella a ajouté un commentaire,
The last update was in September. This needs to be fixed. I have a triage group that assigns tickets to the general queue in a FIFO, which can be overridden by priority. My agents need to see the S...
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Nathan Cassella a ajouté un commentaire,
We've been experiencing the same issue that many users have brought up over the last month. All last year when I was my team was working on cleaning up our Guide; we didn't see a captcha once, now ...
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Nathan Cassella a ajouté un commentaire,
Is there any movement on increasing attachment size? Our customers in specific segments need process documentation specific to them, and like Miguel those documents can get rather large. It wou...
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Nathan Cassella a ajouté un commentaire,
I'm a little confused by this. It seems you are tailoring this routing for specific tags related to specific customers, which isn't practical for many other customers. What I need to understand is ...
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Nathan Cassella a ajouté un commentaire,
Barry Neary chat traffic and having messaging enabled are two different things. Our chosen bot (ADA) requires code to be embedded into our guide header; to avoid conflicts, all other bots need to b...
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Nathan Cassella a ajouté un commentaire,
So this is a joke right? If I decide not to use your messaging platform and work with one of your preferred partner such as Ada using their chatbot I can't benefit from the omnichannel routing? S...
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Nathan Cassella a ajouté un commentaire,
This is basic functionality. There's no reason this should be pushed back.
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Nathan Cassella a ajouté un commentaire,
CJ Johnson I agree with you; my main concern is that any dataset that reflects Tickets Created or Solved needs to use the same calculation, which is not the case. So if I am being told to use the D...
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Nathan Cassella a ajouté un commentaire,
Eugene Orman I appreciate you clearing this up. I have a few suggestions going forward: 1. Use the same logic across all datasets when defining Tickets Created and Tickets Solved: Those numbers are...
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Nathan Cassella a ajouté un commentaire,
Does no one see this as a flaw with the software that says near real-time reporting?