Nathan Cassella
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Votes sur l’activité pour Nathan Cassella-
CJ Johnson I agree with you; my main concern is that any dataset that reflects Tickets Created or Solved needs to use the same calculation, which is not the case. So if I am being told to use the D...
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Does no one see this as a flaw with the software that says near real-time reporting?
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Lou, The role solution doesn't meet the requirements. In roles, you can limit options but can't wholly limit ticket interaction. The OEM Partner isn't supporting the products with the customer; the...
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So based on this information, I should expect my dashboards to sync somewhere between 1-3hrs as opposed to Zendesk's published 1hr refresh rate that Zendesk has published in their documentation. Is...
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What are the plans to implement this? I have a massive project I am scoping and it would save me a ton of money to have this feature vs paying someone to move all the articles one by one.
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A few questions on automating this because changing the VM greeting and schedule is very tedious. 1. Is there a way to link greetings and schedules so that it plays specific greetings when you chan...