Nathan Cassella
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Activité totale43
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Dernière activité
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Commentaires
Activité récente par Nathan Cassella-
This is basic functionality. There's no reason this should be pushed back.
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CJ Johnson I agree with you; my main concern is that any dataset that reflects Tickets Created or Solved needs to use the same calculation, which is not the case. So if I am being told to use the D...
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Eugene Orman I appreciate you clearing this up. I have a few suggestions going forward: 1. Use the same logic across all datasets when defining Tickets Created and Tickets Solved: Those numbers are...
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Does no one see this as a flaw with the software that says near real-time reporting?
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Lou, The role solution doesn't meet the requirements. In roles, you can limit options but can't wholly limit ticket interaction. The OEM Partner isn't supporting the products with the customer; the...
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So based on this information, I should expect my dashboards to sync somewhere between 1-3hrs as opposed to Zendesk's published 1hr refresh rate that Zendesk has published in their documentation. Is...
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I'm running into this issue (after the external address verified their account) I have deleted the user and completely purged them from Zendesk but I am still getting this error. What can I do to f...
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What are the plans to implement this? I have a massive project I am scoping and it would save me a ton of money to have this feature vs paying someone to move all the articles one by one.
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I'm having the same issue Zach is. People that are assigned to tickets are not getting notifications, myself included. The users that are being assigned are members of teams that have edit rights y...
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A few questions on automating this because changing the VM greeting and schedule is very tedious. 1. Is there a way to link greetings and schedules so that it plays specific greetings when you chan...