Nathan Cassella
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Activité totale53
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes15
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Abonnements18
Commentaires
Votes sur l’activité pour Nathan Cassella-
Is there an update on this? Getting the requestor to input information into the system before getting to an agent would be a godsend and save my team a whole lot of time.
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The last update was in September. This needs to be fixed. I have a triage group that assigns tickets to the general queue in a FIFO, which can be overridden by priority. My agents need to see the S...
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We've been experiencing the same issue that many users have brought up over the last month. All last year when I was my team was working on cleaning up our Guide; we didn't see a captcha once, now ...
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So this is a joke right? If I decide not to use your messaging platform and work with one of your preferred partner such as Ada using their chatbot I can't benefit from the omnichannel routing? S...
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CJ Johnson I agree with you; my main concern is that any dataset that reflects Tickets Created or Solved needs to use the same calculation, which is not the case. So if I am being told to use the D...
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Does no one see this as a flaw with the software that says near real-time reporting?
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Lou, The role solution doesn't meet the requirements. In roles, you can limit options but can't wholly limit ticket interaction. The OEM Partner isn't supporting the products with the customer; the...
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So based on this information, I should expect my dashboards to sync somewhere between 1-3hrs as opposed to Zendesk's published 1hr refresh rate that Zendesk has published in their documentation. Is...
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What are the plans to implement this? I have a massive project I am scoping and it would save me a ton of money to have this feature vs paying someone to move all the articles one by one.
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A few questions on automating this because changing the VM greeting and schedule is very tedious. 1. Is there a way to link greetings and schedules so that it plays specific greetings when you chan...