Nathan Cassella
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Activité totale55
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes16
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Abonnements18
Commentaires
Activité récente par Nathan Cassella-
What's the status on this, this is a feature that's more important than agent workspace
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Here's another feature that only half works in Zendesk. This entire company relies on the community to create the workarounds for simple features that should exist from the initial release.
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Is there an update on this? Getting the requestor to input information into the system before getting to an agent would be a godsend and save my team a whole lot of time.
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The last update was in September. This needs to be fixed. I have a triage group that assigns tickets to the general queue in a FIFO, which can be overridden by priority. My agents need to see the S...
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We've been experiencing the same issue that many users have brought up over the last month. All last year when I was my team was working on cleaning up our Guide; we didn't see a captcha once, now ...
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Is there any movement on increasing attachment size? Our customers in specific segments need process documentation specific to them, and like Miguel those documents can get rather large. It wou...
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I'm a little confused by this. It seems you are tailoring this routing for specific tags related to specific customers, which isn't practical for many other customers. What I need to understand is ...
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Barry Neary chat traffic and having messaging enabled are two different things. Our chosen bot (ADA) requires code to be embedded into our guide header; to avoid conflicts, all other bots need to b...
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So this is a joke right? If I decide not to use your messaging platform and work with one of your preferred partner such as Ada using their chatbot I can't benefit from the omnichannel routing? S...
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This is basic functionality. There's no reason this should be pushed back.