Nathan Cassella
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Activité totale43
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes10
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Abonnements15
Commentaires
Votes sur l’activité pour Nathan Cassella-
Is there any movement on increasing attachment size? Our customers in specific segments need process documentation specific to them, and like Miguel those documents can get rather large. It wou...
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I'm a little confused by this. It seems you are tailoring this routing for specific tags related to specific customers, which isn't practical for many other customers. What I need to understand is ...
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Barry Neary chat traffic and having messaging enabled are two different things. Our chosen bot (ADA) requires code to be embedded into our guide header; to avoid conflicts, all other bots need to b...
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This is basic functionality. There's no reason this should be pushed back.
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Eugene Orman I appreciate you clearing this up. I have a few suggestions going forward: 1. Use the same logic across all datasets when defining Tickets Created and Tickets Solved: Those numbers are...
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I'm running into this issue (after the external address verified their account) I have deleted the user and completely purged them from Zendesk but I am still getting this error. What can I do to f...
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I'm having the same issue Zach is. People that are assigned to tickets are not getting notifications, myself included. The users that are being assigned are members of teams that have edit rights y...
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The last update was in September. This needs to be fixed. I have a triage group that assigns tickets to the general queue in a FIFO, which can be overridden by priority. My agents need to see the S...
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We've been experiencing the same issue that many users have brought up over the last month. All last year when I was my team was working on cleaning up our Guide; we didn't see a captcha once, now ...
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So this is a joke right? If I decide not to use your messaging platform and work with one of your preferred partner such as Ada using their chatbot I can't benefit from the omnichannel routing? S...