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Justin Near

Adhésion le 16 mai 2021

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Dernière activité le 27 août 2024

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Dernière activité effectuée par Justin Near

Justin Near a ajouté un commentaire,

CommentaireTicket management

We have several clients with multiple organizations. I'm not seeing “Organization” in the placeholder list, but I'm also not seeing a way to change organization on a ticket with a trigger. Is there a way to change the organization using a placeholder and/or some other method while forwarding an email?

Afficher le commentaire · Publication le 27 août 2024 · Justin Near

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Justin Near a créé une publication,

Publication Q&A - Tickets and email

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?

Publication le 29 févr. 2024 · Justin Near

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Justin Near a ajouté un commentaire,

CommentaireUsing help center search

I second Kel S. - there are far too many unintuitive clicks to get to the categories that we've so painstakingly created for our Guide articles.

Afficher le commentaire · Publication le 11 juil. 2023 · Justin Near

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Justin Near a ajouté un commentaire,

CommentaireTicket management

Is #brand possible? And if so, how should multiple words be formatted?

Justin

Afficher le commentaire · Publication le 27 juin 2023 · Justin Near

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Justin Near a ajouté un commentaire,

CommentaireExplore recipes

Hi @... - I had already tried that and didn't have any success. There are still multiple names/organization. Is it because there are filters?

Afficher le commentaire · Publication le 29 sept. 2022 · Justin Near

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CommentaireExplore recipes

Dainne Kiara Lucena-Laxamana - that just gives me a single top ticket holder from the whole report, and what I'm wanting is the 1 top ticket holder per organization (so a report would show more than one, but one per org).

Afficher le commentaire · Publication le 26 sept. 2022 · Justin Near

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Justin Near a ajouté un commentaire,

CommentaireExplore recipes

How do I show only one user per organization, the one with the largest number of tickets?

Afficher le commentaire · Publication le 18 sept. 2022 · Justin Near

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Justin Near a ajouté un commentaire,

CommentaireTicket management

How do you remove the flag "This ticket is flagged as a potential risk"?

Afficher le commentaire · Publication le 25 juil. 2022 · Justin Near

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Justin Near a créé une publication,

Publication Feedback - Ticketing system (Support)

Consider adding a "not" operator for searching. In my specific use case, I'd like to search on a specific field that is not none/null (in other words, I want to see all results that aren't empty). Logically, this is similar to Explore's "exclusion" where I can exclude all "null" fields.

Publication le 23 juil. 2022 · Justin Near

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Justin Near a ajouté un commentaire,

CommentaireBuilding reports

Is it possible to also see users who have an organization as their second or third organization and not just their primary organization? We have many users with more than one organization.

Afficher le commentaire · Publication le 10 juil. 2022 · Justin Near

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