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Richard Haycraft

Adhésion le 16 mai 2021

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Dernière activité le 26 oct. 2021

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Richard Haycraft a ajouté un commentaire,

CommentaireManaging your email

It works ! :)

Thanks Sergei

Afficher le commentaire · Publication le 03 févr. 2021 · Richard Haycraft

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Richard Haycraft a ajouté un commentaire,

CommentaireManaging your email

Thanks Sergei for your answer.

I'm just making deductions here but maybe you can confirm.

We haven't added an email address for support. Our email is support@ourdomain.zendesk.com.
I can't add our support address because it's been used as the admin email address.
So if I change that and add our support address (as I believe I should), will I then get the "see details" dropdown ?

Many thanks,

Richard

Afficher le commentaire · Publication le 03 févr. 2021 · Richard Haycraft

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Richard Haycraft a ajouté un commentaire,

CommentaireManaging your email

Hello,

I'm going quietly nuts trying to do the Zen verification.

The instructions in this article don't appear to be correct or I'm missing something.

I've set up mail mail redirections and they work but the replies come back from ourdomain.zendesk.com. We want them to come back from ourdomain.com.

I've also set up the SPF record and it appears to be OK.

The trouble is that I can't find the domain verification value and I get stopped here
Where do I find the "see details" part ?

Many thanks

Richard

Afficher le commentaire · Publication le 03 févr. 2021 · Richard Haycraft

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