Lightricks Ltd.
Customer Experience Operations Lead at Lightricks.
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Publications
Activité récente par Lightricks Ltd.-
Multi-select in search blocks page navigation
Description: When we use the search bar and select multiple tickets, a section pops up at the bottom that allows us to take action on those tickets. The problem is that section floats, resulting ...
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Custom Role should be able to create/edit bots
Feature Request Summary: Only Admins can create/edit bots (in Admin Center > Channels > Bots and automations > Bots). Please add an option to allow this for custom roles as well. Description/Us...
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Trigger conditions should have an option: 'Subject or Comment' text
Currently Trigger conditions are either based on Subject Text or Comment Text. There should also be a single condition that is 'Subject or Comment Text'. Use Case: The majority of our Triggers t...
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Team Members - Filtering should have Exclude option
It would be great if there was a filtering option to Exclude certain roles. Use case: I'd like to see which users are utilizing seats on our account and would love to simply exclude Light Agents. ...