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Tom Lightbody
Adhésion le 28 mai 2021
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Dernière activité le 27 oct. 2021
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Tom Lightbody a ajouté un commentaire,
Nice one Joe.
I've just set up a virtually identical one for us, but as an automation instead of a Trigger. That way the user can digest for 24 hours (or whatever) before being asked for feedback, and also they won't be bombarded with "Ticket Solved" emails at the same time.
It all depends what you want I guess - you could even merge the two triggers (feedback request and ticket solved) into one for any such cases which stemmed from bad feedback.
Afficher le commentaire · Publication le 12 févr. 2013 · Tom Lightbody
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