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Justin Ramsey
Adhésion le 17 mai 2021
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Dernière activité le 19 oct. 2023
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Dernière activité effectuée par Justin Ramsey
Justin Ramsey a ajouté un commentaire,
We need a solution here. Thanks!
Afficher le commentaire · Publication le 18 oct. 2023 · Justin Ramsey
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Justin Ramsey a ajouté un commentaire,
Would be helpful to have the announced average wait time on the IVR calculate based on schedule (i.e. hours of operation) versus a 24 hour period. Our customers hear they have a 5 min wait time but actually it's about 30 min bc Zendesk is using a 24 hour period to calculate the wait time.
Afficher le commentaire · Publication le 15 août 2023 · Justin Ramsey
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Justin Ramsey a ajouté un commentaire,
We aren't able to get Satisfaction Reason values to display in any of our agent workspace views. We thought it may be due to the fact that the out of box Reasons are too long to display, so we shortened the Reason field values, but no still luck. Is this a known issue?
Afficher le commentaire · Publication le 08 déc. 2021 · Justin Ramsey
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Justin Ramsey a ajouté un commentaire,
We need Zendesk to recognize HEIC image file format. Our customers submit warranty claims with images. Many submissions contain HEIC format. Thanks!
Afficher le commentaire · Publication le 10 nov. 2021 · Justin Ramsey
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