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Dan Potts

Adhésion le 16 oct. 2021

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Dernière activité le 30 mars 2022

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Dernière activité effectuée par Dan Potts

Dan Potts a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Quite possible, Carsten F.

Thanks! That's very nice of you to offer. My team and I will be able to work through it, no problem ;) 

Thanks again for your message!

Afficher le commentaire · Publication le 30 mars 2022 · Dan Potts

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Dan Potts a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Thanks Carsten! Understood. Is it something that you have on the roadmap or any inclination to ever release as part of your product?

Afficher le commentaire · Publication le 23 mars 2022 · Dan Potts

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Dan Potts a créé une publication,

Publication Feedback - Ticketing system (Support)

I see that when I "Get Help" from within Zendesk Support, a help bar displays where I can search HC topics before submitting a request. I'd like to make use of the same feature. I reached out to an agent of yours and they notified me that this isn't a feature that you offer to your customers.

It would be awesome if I could add this to my application so my customers could benefit fromt this workflow.

Thanks!

Publication le 22 mars 2022 · Dan Potts

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Dan Potts a ajouté un commentaire,

CommentaireAccounts and billing

Thanks for your acknowledgement and response, Brett.

I've received a response off of the ticket you logged and I'm now waiting for an AE to reach out to me. With any luck, that will happen promptly. In the future I will attempt the Chat channel when I require immediate assistance.

Afficher le commentaire · Publication le 01 juil. 2021 · Dan Potts

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Dan Potts a ajouté un commentaire,

CommentaireAccounts and billing

Thanks Brett, that's much appreciated. What is your first response time because including your ticket, I've now submitted three in the last 24 hours with no response.

You have been very responsive, but it seems that the team that handles tickets is not. Furthermore, I have another case that's been open since April which has had astonishingly poor follow up from the Zendesk Support Team. If I didn't follow up regularly myself, I think the team would just ignore it until I go away.

For a company that provides Support technology, I have to admit that the service is the worst I've ever experienced.

Afficher le commentaire · Publication le 01 juil. 2021 · Dan Potts

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Dan Potts a ajouté un commentaire,

CommentaireAccounts and billing

Hi Brett,

Thanks for your response. I can navigate there and I'm trying to change my subscription to the Suite Growth plan, detailed here. I am not seeing this as an option. Please see the screenshot of my available options.

 

 

Afficher le commentaire · Publication le 01 juil. 2021 · Dan Potts

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Dan Potts a ajouté un commentaire,

CommentaireAccounts and billing

I changed my subscription and it looks like I've been enrolled in the old Suite Plan, not the new one. I don't even see the option to select 'Suite Growth' under subscription settings.

I was told that changing the plan could be done in my subscription settings. Please direct me to how I can change to the latest Suite Growth plan.

Afficher le commentaire · Publication le 30 juin 2021 · Dan Potts

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