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Brian Emond

Adhésion le 10 mai 2022

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Dernière activité le 01 févr. 2024

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Brian Emond a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Is there any update as to when or if something like this is coming? If not, are there any plugins that could achieve the same thing?

Pivoting the team during a company event or outage is very rudimentary, and means we have to staff an admin or promote someone's access level to else to ensure that we're able to turn off our inbound messages every time we have a company-wide meeting

For clarity of use case - We have at least one hour-long company meeting a month. Having to go in and change the whole schedule like that feels somewhat dated. I don't see a clear reason why there isn't a "set-it-and-forget-it" version of dropping in dates that aren't an entire day.

Afficher le commentaire · Publication le 01 févr. 2024 · Brian Emond

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Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Hey!

We're looking to measure this as well. Is there any update on whether or not this Dataset is accurate?  It appears to be meaningless, but I can't determine for sure.

 

Afficher le commentaire · Publication le 05 avr. 2023 · Brian Emond

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Commentaire de la communauté Q&A - Tickets and email

Dainne Kiara Lucena-Laxamana Please add us as a follower on whatever problem ticket that's created for this. We're also running into agents being unable to see the most recent message, even with a notification present.

 

Afficher le commentaire · Publication le 29 juil. 2022 · Brian Emond

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Commentaire de la communauté Feedback - Ticketing system (Support)

+1 to this feature request.

Afficher le commentaire · Publication le 15 juin 2022 · Brian Emond

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Commentaire de la communauté Feedback - Ticketing system (Support)

It's been a little while since there was any feedback on this. We've also just switched to the new workspace and discovered this issue. Has there been any progress on this?

Afficher le commentaire · Publication le 10 mai 2022 · Brian Emond

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