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Lauren Mulkern
Adhésion le 16 oct. 2021
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Dernière activité le 24 mars 2022
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Dernière activité effectuée par Lauren Mulkern
Lauren Mulkern a ajouté un commentaire,
How exactly does stemming work? Does the search iterate for a set of suffixes, or is it a wildcard?
Our content covers topics where users will search for part of a proper noun - example: "Sugar" vs "SugarCRM". If we're applying labels for SEO improvements, do we need to apply both labels, or will stemming find a "sugar" label when the user searches for SugarCRM, or vice versa?
Thanks!
Afficher le commentaire · Publication le 12 janv. 2022 · Lauren Mulkern
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Lauren Mulkern a ajouté un commentaire,
Hi Josh. The link you provided directs back to this page, which I've read, and unfortunately, there is no answer to my question here.
Does the Answer Bot machine learning algorithm impact the results you see in non-answer bot locations, or are these locations still using the regular Zendesk search algorithm? Examples: the Instant Search results that show when you are typing in the search bar, and the search results in pages like this: https://support.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=answer+bot
Thanks!
Afficher le commentaire · Publication le 12 nov. 2021 · Lauren Mulkern
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Lauren Mulkern a ajouté un commentaire,
Does Answer Bot impact the keyword search results with its machine learning, or is that still another algorithm when AB is enabled?
Afficher le commentaire · Publication le 11 nov. 2021 · Lauren Mulkern
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Lauren Mulkern a ajouté un commentaire,
Chiming in with the same issue. We are reorganizing our content and have to review 700+ articles to place in new sections. Doing this one by one will take a LONG time. I'm disappointed I can't do this by selecting titles from a list. It's way too many clicks. Carpal tunnel, anyone?
Afficher le commentaire · Publication le 01 oct. 2021 · Lauren Mulkern
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Lauren Mulkern a ajouté un commentaire,
I will add that notifications will send to followers of a topic when you move an existing post to a new topic.
A way to turn this off or pause notifications while performing this kind of administrative change would be very helpful.
My use cases:
- moving older posts that are misclassified in the wrong category (don't want a notification sent)
- re-organizing an existing community to use different topics (definitely do not want notifications sent!)
Afficher le commentaire · Publication le 03 sept. 2021 · Lauren Mulkern
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