Andrew

1. Communauté
2. Zendesk APIs
3. Feature request: Limit fields returned from API calls

+1,  When I use the search API, I get back hundreds of unrelated custom fields that are unrelated to my search query. It would be nice to specify the field set to be returned.  Webhooks are ok but ...

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• Andrew
• Modifié 11 septembre 2023 11:52
• 0 vote

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Hi mccabe.tonna, Yep that's what we are doing.  I'm coming from the Developer docs page so we can't use the front end.  Like you suggested we are using the verify / make primary APIs without issue....

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• Andrew
• Création 2 mai 2022 20:35
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. new Team members page

Hi, "Users (XXX of XXX seats used)" This is probably mentioned above but we need to be able to see the seat usage at a quick glance so we can approve new agent hires.  Right now it looks like that ...

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• Andrew
• Création 2 mai 2022 20:24
• 2 votes

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Sure mccabe.tonna If your an active worker(user field in our system) your email domain should be our company one.  We want to create a simple Audit/QA integration that pulls everyone who is active ...

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• Andrew
• Création 2 mai 2022 17:14
• 0 vote

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Hi, Is it possible to use the search API to return everyone who doesn't have the primary email setup with a specific email domain? Wildcards don't work at the start of the email so it seems like th...

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• Andrew
• Création 30 avril 2022 11:54
• 0 vote

1. Account
2. ...
3. Single sign-on
4. Enabling SAML single sign-on

Hi,  We need to update our SSO SAML config/Cert.  Do you know if saving an update to the config will negatively impact anyone logged in currently?  For example would it kick agents out of the syste...

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• Andrew
• Création 23 février 2022 15:37
• 0 vote

1. Bots and automation
2. Zendesk bot documentation
3. Best Practices: Using labels in Answer Bot triggers

Hello, Q1) Is it possible to exclude articles from answerbot using labels without having to assign a include label to everything else?  For example, exclude the internal agent training section we h...

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• Andrew
• Création 17 février 2022 20:09
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Understanding Content Cues

Hi, Is it possible to exclude tickets from Content Cue recommendations? (via tag?) We have a group that sends around a lot reference material on agent created outbound tickets.  This ends up creati...

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• Andrew
• Création 17 février 2022 16:48
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. IVR Welcome Message repeat option

+1 Hi Please add this option, or possibly the ability to chain greetings together.  

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• Andrew
• Création 3 février 2022 18:10
• 0 vote

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Searching and linking articles using the Knowledge Capture app

Hi, Answer bot adds a tag ab_resolved when it resolves a ticket.  Is it possible to add a tag to tickets resolved by Rapid Resolve? 

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• Andrew
• Création 17 décembre 2021 20:59
• 1 vote