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Serena Galvez
Adhésion le 13 mai 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Serena Galvez
Serena Galvez a créé une publication,
When we receive tickets via Talk, the requester is a phone number. My agents get the name of the caller and update on the ticket. If they don't get the caller's email, Support still allows them to follow up via email. Even though there's not an email associated to that customer record.
The agent assumes the caller received their follow-up when they didn't receive anything at all.
It would be nice if Zendesk notified the agent when pressing Submit that there's not an email associated. Or worst case, sent a delivery failure notice to the support brand. At least they'd know the email wasn't sent.
Publication le 14 mai 2021 · Serena Galvez
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Serena Galvez a créé une publication,
On the live data dashboards, it would be helpful for my business use case to multi select groups or brands using the Live Data Filters.
Publication le 18 avr. 2021 · Serena Galvez
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Serena Galvez a ajouté un commentaire,
How do I multi select groups or brands on the live data filter?
Afficher le commentaire · Publication le 15 avr. 2021 · Serena Galvez
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