Dinesh Korgaokar
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Dinesh Korgaokar-
Dinesh Korgaokar a ajouté un commentaire,
Hello, IF your articles are segmented for specific users than only those users will be able to see the article. Using API if you search for article using a particular end user then it should only r...
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Dinesh Korgaokar a ajouté un commentaire,
Hello, Use ticket import API, there is no other way you could bulk import tickets to zendesk. https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/#ticket-bulk-import
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Dinesh Korgaokar a ajouté un commentaire,
Hello Jupete Manitas, Article refer for your knowledge, https://support.zendesk.com/hc/en-us/articles/4408820933146-Can-customers-change-their-satisfaction-rating- I used this article for referenc...
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Dinesh Korgaokar a ajouté un commentaire,
Hey Jupete Manitas, We used this in macro assuming only end user can open the URL, but anyone with the URL can open and submit the score. Thanks
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Dinesh Korgaokar a ajouté un commentaire,
{{satisfaction.rating_url}} URL generated with this can be accessed by agent or anyone who has it. This can lead to manipulation of feedback. Any solution for this.
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Dinesh Korgaokar a ajouté un commentaire,
Practical problem with Trigger categories. Trigger order of execution is sequential and the ordering of trigger is within the category. this limits categorization of triggers. you cannot place tr...
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Dinesh Korgaokar a ajouté un commentaire,
the format always issue in Zendesk explore. The reply i got is we have to adjust the format in Excel or CSV. we have to manually do all the formatting already done in explore.
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Dinesh Korgaokar a créé une publication,
Audit Log Search need more filter options
TerminéeFeature Request Summary: Zendesk Support should have more filter options based on different module logged. Description/Use Cases: its gets difficult to search audit log. except date the other opti...
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Dinesh Korgaokar a ajouté un commentaire,
Hello, I think your using custom app to flag article which creates ticket. If you using custom app to create article i would suggest you to subscribe the users to the article. this way any changes...
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Dinesh Korgaokar a ajouté un commentaire,
Hello, you can consider using user segments options - https://support.zendesk.com/hc/en-us/articles/4408831908634-Managing-user-segments you can create multiple article for each customer and assig...