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Sairam

Adhésion le 13 mai 2021

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Dernière activité le 22 oct. 2021

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Sairam a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Department selection tie-to/persistent-on session / page-load does not make sense in todays' world where Single Page Applications are spreading like wildfire. ZenDesk needs to update their Chat JS API to be able to reset / set departments mid sessions.

Also, I might want to set the department on demand based on specific interactions within the SPA.

I understand complexities around preexisting/on-going chat sessions, but there should be thought around how to handle that.

Afficher le commentaire · Publication le 15 avr. 2021 · Sairam

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Sairam a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

+1

Afficher le commentaire · Publication le 15 avr. 2021 · Sairam

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Sairam a ajouté un commentaire,

CommentaireHelp with Web Widget

In such a situation, are there any known ways of adding custom tags, e.g. If an organization wanted to include the direct-to-chat link in an email, but also wanted to ensure that within the chat initiated that way, there was some information (e.g. as tags attached to the chat), that said chat came from an email (e.g. adding a query parameter to the chat link itself)?

Afficher le commentaire · Publication le 05 avr. 2021 · Sairam

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