Gwyn Mabo
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Activité totale22
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Gwyn Mabo-
Gwyn Mabo a ajouté un commentaire,
Hi Chandra, didn't realise you're a user like me, sorry about that! Thanks for your helpful post! However, my query is about when end users fill in the form through our Contact Us page, rather than...
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Gwyn Mabo a créé une publication,
Heatmaps of user interaction with Knowledge Base
I'm looking for ways we can look at how to improve our articles. I'm looking at heatmaps of user interaction with our knowledge Base homepage, and on individual articles. Does anyone have a 3rd par...
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Gwyn Mabo a ajouté un commentaire,
Hi Chandra Robrock, I was advised that this isn't possible by your customer support team via email ticket - they advised me to post my feedback here. I can see in the article you can set up differe...
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Gwyn Mabo a créé une publication,
Setting fields in forms as mandatory
I'd love it if there were a way to set ticket fields as mandatory if a certain form is used, but not mandatory if a different form is used. For us, we have customers use a different form to contact...
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Gwyn Mabo a ajouté un commentaire,
Hi Ifra, more than happy for you to help out, what do I need to do?
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Gwyn Mabo a ajouté un commentaire,
Hi Ifra, that is exactly what I did, and it did not work I'm afraid.
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Gwyn Mabo a ajouté un commentaire,
Hi Ifra, I wasn't using the live site to test it, I was using the preview version of the draft theme. I assumed (like it does with other changes viewed using the preview) that this would work.
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Gwyn Mabo a ajouté un commentaire,
Hi Ifra, I haven't edited the code on my live site, but a draft theme.
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Gwyn Mabo a ajouté un commentaire,
Hi Ifra, I've applied the code as instructed, but it hasn't changed the search results format at all. Is there anything else I've missed?
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Gwyn Mabo a ajouté un commentaire,
Thank you so much, Ifra! Which line would I paste this code into or does it not matter too much?