Gwyn Mabo
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Gwyn Mabo-
Gwyn Mabo a ajouté un commentaire,
We're starting an overhaul of our Help Centre structure, and have over 1500 articles. It's going to take an extremely long time to manually move each one to the correct section and category. It'd b...
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Gwyn Mabo a ajouté un commentaire,
I have raised a similar issue to support as mentioned here - I have a blank category.
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Gwyn Mabo a créé une publication,
Guide: Attachments in Articles
Hi all, putting this out there in case anyone has found a way of doing this. Before I became manager of our knowledge base, there were a lot of PDF versions of our articles attached to the article....
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Gwyn Mabo a ajouté un commentaire,
Hi Dane, that provides the overall figure, and a breakdown by number of tickets per agent. But I need the percentage for each individual person. When different people do a different number of ticke...
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Gwyn Mabo a ajouté un commentaire,
Hi Gorka, thanks for your post! Here's my thoughts on what would work best for our business: Background colour, text colour/font etc for sure and the ability to add an image or icon would be helpf...
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Gwyn Mabo a ajouté un commentaire,
This would be a very welcome edition - agree that it should be built in without needing to custom code or purchase another product/design service.
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Gwyn Mabo a ajouté un commentaire,
For Knowledge Capture activity by agent, it says it includes 'the percentage of their tickets that used Knowledge Capture' but I can't see this figure in the example above, or on my own dashboard? ...
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Gwyn Mabo a ajouté un commentaire,
Hi Chandra, didn't realise you're a user like me, sorry about that! Thanks for your helpful post! However, my query is about when end users fill in the form through our Contact Us page, rather than...
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Gwyn Mabo a créé une publication,
Heatmaps of user interaction with Knowledge Base
I'm looking for ways we can look at how to improve our articles. I'm looking at heatmaps of user interaction with our knowledge Base homepage, and on individual articles. Does anyone have a 3rd par...
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Gwyn Mabo a ajouté un commentaire,
Hi Chandra Robrock, I was advised that this isn't possible by your customer support team via email ticket - they advised me to post my feedback here. I can see in the article you can set up differe...