Gwyn Mabo

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Analyzing your Knowledge or Knowledge Capture app activity

Hi Dane, that provides the overall figure, and a breakdown by number of tickets per agent. But I need the percentage for each individual person. When different people do a different number of ticke...

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• Gwyn Mabo
• Création 9 janvier 2023 08:22
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Feature Request: Add a notification banner to Help Center

Hi Gorka, thanks for your post! Here's my thoughts on what would work best for our business: Background colour, text colour/font etc for sure and the ability to add an image or icon would be helpf...

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• Gwyn Mabo
• Création 4 janvier 2023 14:03
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Feature Request: Add a notification banner to Help Center

This would be a very welcome edition - agree that it should be built in without needing to custom code or purchase another product/design service.

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• Gwyn Mabo
• Modifié 15 décembre 2022 11:51
• 0 vote

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Analyzing your Knowledge or Knowledge Capture app activity

For Knowledge Capture activity by agent, it says it includes 'the percentage of their tickets that used Knowledge Capture' but I can't see this figure in the example above, or on my own dashboard? ...

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• Gwyn Mabo
• Modifié 14 décembre 2022 15:52
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Setting fields in forms as mandatory

Hi Chandra, didn't realise you're a user like me, sorry about that! Thanks for your helpful post! However, my query is about when end users fill in the form through our Contact Us page, rather than...

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• Gwyn Mabo
• Création 14 novembre 2022 10:38
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Setting fields in forms as mandatory

Hi Chandra Robrock, I was advised that this isn't possible by your customer support team via email ticket - they advised me to post my feedback here. I can see in the article you can set up differe...

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• Gwyn Mabo
• Création 31 octobre 2022 08:12
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, more than happy for you to help out, what do I need to do?

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• Gwyn Mabo
• Création 29 juin 2022 09:26
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, that is exactly what I did, and it did not work I'm afraid.

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• Gwyn Mabo
• Création 28 juin 2022 12:29
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, I wasn't using the live site to test it, I was using the preview version of the draft theme. I assumed (like it does with other changes viewed using the preview) that this would work.

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• Gwyn Mabo
• Création 28 juin 2022 07:02
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, I haven't edited the code on my live site, but a draft theme.

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• Gwyn Mabo
• Création 27 juin 2022 07:12
• 0 vote