Gwyn Mabo

1. Communauté
2. Zendesk Suite Q&A

I'm looking for ways we can look at how to improve our articles. I'm looking at heatmaps of user interaction with our knowledge Base homepage, and on individual articles. Does anyone have a 3rd par...

• Gwyn Mabo
• Création 31 octobre 2022 15:24
• 2 abonnés
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

I'd love it if there were a way to set ticket fields as mandatory if a certain form is used, but not mandatory if a different form is used. For us, we have customers use a different form to contact...

• Gwyn Mabo
• Création 26 octobre 2022 11:20
• 2 abonnés
• 5 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

I need to be able to change the default setting in Guide search so that it shows articles only, rather than articles and community posts. I don't want to hide community comments completely, just ch...

• Gwyn Mabo
• Création 14 juin 2022 07:33
• 3 abonnés
• 16 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi community, I'm having some difficulty configuring answerbot to suggest relevant articles. We use the email answerbot, which suggests articles to a user once they've emailed our team. However, th...

• Gwyn Mabo
• Création 22 avril 2022 07:52
• 3 abonnés
• 1 commentaire
• 1 vote