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Rolf Woolen

Adhésion le 13 mai 2021

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Dernière activité le 18 juil. 2024

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Dernière activité effectuée par Rolf Woolen

Rolf Woolen a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

To add to this, when we message with Zendesk from the agent workspace, we can opt to go back from a chat and start a new conversation. I am still in the process of implementing messaging, but it doesn't seem to function like this for us (please correct me if I'm wrong). Even if an ‘end chat’ option is added, the ability to go back and open another chat would be very helpful as our support team will often be chatting with a client's support team, and they may in turn be chatting with their end users, requiring them to have multiple chats open with us at the same time.

 

Afficher le commentaire · Publication le 17 juil. 2024 · Rolf Woolen

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Rolf Woolen a ajouté un commentaire,

CommentairePublishing and sharing dashboards

Is there a way to share a dashboard without having it send an email? 

Afficher le commentaire · Publication le 05 juil. 2023 · Rolf Woolen

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Rolf Woolen a ajouté un commentaire,

CommentaireGlobal security and user access

For end user SAML SSO, if we have a single organization that requires this, and only users from that Org should use SSO, is there a way to lock it down so only IPs within the specified range in the SAML setup can see the option for SSO?

Afficher le commentaire · Publication le 08 mars 2023 · Rolf Woolen

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