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GR & CY & CZ & ON & NG Virtual Assistant
Adhésion le 13 mai 2021
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Dernière activité le 21 oct. 2021
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Dernière activité effectuée par GR & CY & CZ & ON & NG Virtual Assistant
GR & CY & CZ & ON & NG Virtual Assistant a ajouté un commentaire,
Hi @... regarding my previous question around the CCAPI + Agent workspace, I think that unfortunately there is another limitation we just stumbled upon:
Zendesk Chat Departments become Groups in Zendesk Agent Workspace.
This means that when using the CCAPI the Chat Department (id, name etc) is always returned empty. Hence when we need to transfer a conversation to a specific Department it becomes impossible.
Is there any way we can circumvent this issue?
Afficher le commentaire · Publication le 15 mai 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant a ajouté un commentaire,
Hi Greg,
Thanks for your prompt response.
I actually figured out there was a bug in our web-sdk implementation where we were using async functions, so it all works out now.
Unfortunately we just realized that examples similar to the Zendesk sample app (https://github.com/zendesk/zopim-chat-web-sdk-sample-app) don't provide code to render carousels, images, quick replies etc. Would you happen to know if there are any code samples for these that would work? or do we have to implement our own?
Afficher le commentaire · Publication le 16 avr. 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant a créé une publication,
Publication le 16 avr. 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant a ajouté un commentaire,
Does the Zendesk agent workspace work with the Chat Conversations API?
Afficher le commentaire · Publication le 08 avr. 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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