Recherches récentes


Pas de recherche récente

Izabella Hammar's Avatar

Izabella Hammar

Adhésion le 13 mai 2021

·

Dernière activité le 03 févr. 2025

www.happirel.se

Suivis

0

Abonnés

0

Activité totale

95

Votes

16

Abonnements

61

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Izabella Hammar

Izabella Hammar a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi,

"Mark as solved” is not working for us either! 

Afficher le commentaire · Publication le 13 nov. 2024 · Izabella Hammar

0

Abonnés

0

Votes

0

Commentaire


Izabella Hammar a ajouté un commentaire,

CommentaireCustomer portal

The Requester also needs to be a end-user for the button to show, not Light Agent or Agent. 

Afficher le commentaire · Publication le 07 oct. 2024 · Izabella Hammar

0

Abonnés

0

Votes

0

Commentaire


Izabella Hammar a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+ on changing color of custom statuses! 

Afficher le commentaire · Publication le 25 sept. 2024 · Izabella Hammar

0

Abonnés

1

vote

0

Commentaire


Izabella Hammar a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Voting for this!

Afficher le commentaire · Publication le 02 sept. 2024 · Izabella Hammar

0

Abonnés

0

Votes

0

Commentaire


Izabella Hammar a ajouté un commentaire,

CommentaireWorkflow best practices and recipes

Hi,

It is possible to create internal notes with webbhook, so there is a solution for this 😃

Afficher le commentaire · Publication le 11 juil. 2024 · Izabella Hammar

0

Abonnés

1

vote

0

Commentaire


Izabella Hammar a créé une publication,

Publication Q&A - Chat, messaging, and widgets

Hi,

Is Sunshine Conversation needed when using Conversation Extensions in messaging?
 

Publication le 02 mai 2024 · Izabella Hammar

1

Abonné

1

vote

1

Commentaire


Izabella Hammar a ajouté un commentaire,

Commentaire de la communautéZendesk AI EAP - Generative AI

Hi Daniel Nordh 
It is not a certain setting for this specifically.  The language in summarize ticket feature is defined by the language set on the Agents profile - so the same language they use Zendesk in. It doesn't matter what language the customer is set to etc. 
 

Afficher le commentaire · Publication le 25 avr. 2024 · Izabella Hammar

0

Abonnés

0

Votes

0

Commentaire


Izabella Hammar a ajouté un commentaire,

Commentaire de la communautéZendesk AI EAP - Generative AI

Hej Daniel Nordh 🇸🇪

Summarize feauture on ticket is shown in the agents chosen language! 😃

Afficher le commentaire · Publication le 24 avr. 2024 · Izabella Hammar

0

Abonnés

0

Votes

0

Commentaire


Izabella Hammar a ajouté un commentaire,

CommentaireEnd users and organizations

Jimmy Rufo If you skip adding the domain on the other organizations the user wont be added to those automatically. 
So a solution would be to not use the automapping for these customers, and connect the users to the correct organization.

Afficher le commentaire · Publication le 23 avr. 2024 · Izabella Hammar

0

Abonnés

0

Votes

0

Commentaire


Izabella Hammar a créé une publication,

Publication Feedback - Zendesk AI and automation

Hi,

Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting.

There are several different departments/groups that could benefit from quickly be able to scroll through a report of the summarized ticket data.

For example, Sales rep. may want to see the summary of all tickets from their customers.
Or a Product Owner wants to see a summary of cases from all cases related to a certain category.

Publication le 16 févr. 2024 · Izabella Hammar

6

Abonnés

6

Votes

3

Commentaires