Jessica

Post Title: 

Knowledge Base Query: Filter based on archive status

Feature Request Summary: 

When creating a new query on Zendesk Explore based on the Knowledge Base articles, there should be a filter for the archive status of the article.

Description/Use Cases: 

When analyzing data on knowledge base articles, we want to exclude articles with archive status as it may muddy up the analysis.

Business impact of limitation or missing feature:

We use the data for analyzing which articles are irrelevant or outdated already and needs to be rewritten or updated. Not having this filter makes it harder to go through the data since we will also go through articles that have been already archived.

Other necessary information or resources:

None

Is there a way to filter a custom query to remove archived articles in the result?

+1 for this feature request.

If there is a lot of back and forth in the ticket via social media (ex. Facebook Messenger), is that considered as one-touch?