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Alex Makhnytskyi

Adhésion le 13 mai 2021

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Alex Makhnytskyi a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

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Afficher le commentaire · Publication le 02 mai 2023 · Alex Makhnytskyi

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Alex Makhnytskyi a ajouté un commentaire,

CommentaireThird party and social messaging channels

Hello Zendesk Engineering,
Few questions:
1. Have you tested WhatsApp Group Chat? Does it work?
i.e. Client creating a Grup Chat, adding your business WhatsApp and starting a conversation between Support & a few clients. I would like to know if responses from different clients wil be added to the same ticket or no.

2. Is it possible to link the client's WhatsApp number with his email profile?

Afficher le commentaire · Publication le 23 févr. 2023 · Alex Makhnytskyi

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