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Kate Ambash

Adhésion le 13 mai 2021

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Dernière activité le 16 oct. 2021

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Dernière activité effectuée par Kate Ambash

Kate Ambash a ajouté un commentaire,

CommentaireTicket management

I'm trying to see all tickets created within the last 2 weeks. What's the best way to do this?

Afficher le commentaire · Publication le 11 oct. 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireGeneral questions about live chat

I have set the business hours for my organization, however Explore doesn't seem to take this into consideration when tracking the time to first response. Is there another step to make this happen?

Afficher le commentaire · Publication le 29 sept. 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireTicket basics

@... When I create the view using Ticket: Brand and then also Group, it doesn't give me all tickets. I tried adding every status and i'm still only given open tickets.

 

Is there a way to create a view to see all historical tickets?

Afficher le commentaire · Publication le 07 juil. 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireTicket basics

I have multiple brands for my organization and I need to see a list of all tickets for one brand. Is a view the best way to do this? Or how might I search for this?

Afficher le commentaire · Publication le 06 juil. 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

Will creating a view allow me to see the comments?

Afficher le commentaire · Publication le 06 juil. 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireConfiguring the Chat widget

@... Thanks! That helped. I had been on invisible!

Afficher le commentaire · Publication le 30 juin 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireConfiguring the Chat widget

After enabling the form, customers are no longer give the option to chat in the widget. They are only given the option to leave a mesage.

Is this a known issue?

Afficher le commentaire · Publication le 30 juin 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireConfiguring the Chat widget

I'm not seeing the pre-chat form in settings --> widget. Is this still there?

Afficher le commentaire · Publication le 25 juin 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireHelp with Web Widget

how do i change the chat widget from "support" to "chat" ?

Afficher le commentaire · Publication le 17 juin 2021 · Kate Ambash

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Kate Ambash a ajouté un commentaire,

CommentaireTicket management

Trying to understand if I'm using "on-hold" and "pending" correctly.


When my user writes in and I send back a question, is that ticket status supposed to be "pending" (ie pending user response)?

Afficher le commentaire · Publication le 13 avr. 2021 · Kate Ambash

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