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Jacek Czerniecki (admin)'s Avatar

Jacek Czerniecki (admin)

Adhésion le 16 oct. 2021

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Dernière activité le 01 mars 2022

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Jacek Czerniecki (admin) a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

hi @... someone created a ticket in my name for the same thing 6 months ago and nothing from that time happened, ticket is still open #9683287 , are you sure that creating a new ticket will somehow help us ? Do we have a chance of having this ever fixed ?

Afficher le commentaire · Publication le 17 janv. 2022 · Jacek Czerniecki (admin)

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Jacek Czerniecki (admin) a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

@... while I create a proactive ticket I use a macro, macro sends a message to a requester, but the message comes broken, containing html tags:

while I apply this macro directly from a ticket all is good, do you know what could be an issue of this?

Maybe this plugin for proactive tickets (that allows macros while we create proactive ticket) is broken? I tried everything and I have no idea what is wrong, thanks in advance for any advice,

Best regards,

Jacek

 

Afficher le commentaire · Publication le 07 juil. 2021 · Jacek Czerniecki (admin)

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