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Georg

Adhésion le 13 mai 2021

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Dernière activité le 15 févr. 2024

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Georg a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Thanks, Dainne! 

 

Afficher le commentaire · Publication le 19 juil. 2022 · Georg

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Georg a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi there, 

We would like to allow a 3rd party service to pull data from our Help Center articles via API. If I get this right, OAuth authentication would be a good choice, but I don't see any option to restrict the API requests to ready-only. Is this possible? Does my question even make sense? ;-) 

Afficher le commentaire · Publication le 18 juil. 2022 · Georg

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Georg a ajouté un commentaire,

CommentaireCustomer portal

Many thanks for this very useful solution! The missing option to add text boxes to online forms is a massive limitation and this is a practicable workaround.  

However, since we support several languages, I'd need to use it with a dynamic content placeholder. Is this possible? Simply replacing the HTML part of the disclaimer by a placeholder, for instance {{dc.placeholder_name}}, doesn't work.

[Edit: I solved it by simply making sure to use a different form name for each language and then assigning the corresponding text versions as suggested above.]  

 

Afficher le commentaire · Modification le 22 nov. 2021 · Georg

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Georg a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Marvelous, many thanks, Ifra! 

Afficher le commentaire · Publication le 01 nov. 2021 · Georg

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Georg a créé une publication,

Publication Q&A - Help center and community

Hi everyone, 

I'm desperately searching for a way to exclude breadcrumbs from the list of instant search results that pops up while typing.

In our Help Center, the categories and sections structure is too  simple to be helpful for customers, and therefore we would like to hide all breadcrumbs.

But unfortunately, the "instant breadcrumbs" don't feel addressed by styles of the .search-result-breadcrumbs class or any other class I could think of. 

I'd be glad if someone could give me a gentle push in the right direction.

Cheers,

Georg






Publication le 31 oct. 2021 · Georg

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Georg a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

We also need a label management badly. A simple list would be helpful and, of course, the possibility to delete and/or merge variants.

Afficher le commentaire · Publication le 22 oct. 2018 · Georg

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