RichL
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Dernière activité
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Activité récente par RichL-
Felipe Soares That's happening because you also have to set the Satisfaction = Offered to requester in your trigger. Until Satisfaction = Offered the survey will not be accessible by the End user. ...
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I have a scenario that's quite different from OP's but the need to reply to end user at the email address that the user emailed us from remains identical. This shortcoming feels like yet another li...
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FWIW it does the same thing with the line breaks when using HTML in an email notification sent from a trigger as well. I was using a trigger to push out the CSAT survey while I was iterating. It's ...
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Cory Brown Thank you, that did the trick! I dunno if I ever would have thought of that. 🤦♂️ Also, for anyone in the future, I could be wrong but it seems like you can't apply CSS internally using ...
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Bobby Koch @... Have you resolved this? I'm having the same issue. I have valid HTML which renders properly when loaded as HTML file in a web browser. However, the email that is received by the cus...
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What am I missing here? Does this app not work on Enterprise when you have multiple ticket fields? It works perfectly fine on a Zendesk Professional instance but in my Enterprise instance it doesn'...
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@... Thank you, that's helpful...will keep this all in mind. Cheers!
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Thanks @...! I'm still not sure how this would work for us... I don't think anonymous authentication is helpful for us because we would need users to not only be able to submit a ticket to us but a...
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So here I was thinking a standard html link like: <a href="url">link text</a> was supported in dyanmic contet. Apparently, it kind of is...I'm using an html link in a DC placeholder that I use in a...
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@... Yes, this is what I'm doing as well. My main issue with this isn't that it's impossible but rather Zendesk frames this as an unsupported configuration and that the application itself has clear...