RichL
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Activité totale49
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes13
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Abonnements12
Commentaires
Activité récente par RichL-
Cory Brown Thank you, that did the trick! I dunno if I ever would have thought of that. 🤦♂️ Also, for anyone in the future, I could be wrong but it seems like you can't apply CSS internally using ...
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Bobby Koch @... Have you resolved this? I'm having the same issue. I have valid HTML which renders properly when loaded as HTML file in a web browser. However, the email that is received by the cus...
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What am I missing here? Does this app not work on Enterprise when you have multiple ticket fields? It works perfectly fine on a Zendesk Professional instance but in my Enterprise instance it doesn'...
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@... Thank you, that's helpful...will keep this all in mind. Cheers!
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Thanks @...! I'm still not sure how this would work for us... I don't think anonymous authentication is helpful for us because we would need users to not only be able to submit a ticket to us but a...
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So here I was thinking a standard html link like: <a href="url">link text</a> was supported in dyanmic contet. Apparently, it kind of is...I'm using an html link in a DC placeholder that I use in a...
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@... Yes, this is what I'm doing as well. My main issue with this isn't that it's impossible but rather Zendesk frames this as an unsupported configuration and that the application itself has clear...
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Totally agree with the guy from 2 years ago that said Zendesk does some things well but then has infuriating (and my opinion often baffling) limitations, in particular with regard to automation. I ...
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The lack of more sophisticated workflows is becoming more and more an achiles heel for Zendesk as the requirements of customer support/experience/operations teams continue to increase in complexity...
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Thank you @... for your response, I was having trouble categorizing my triggers because of deactivated fields. I didn't initially give your reply much thought because my experience was not that my ...