RichL
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Commentaires
Votes sur l’activité pour RichL-
Totally agree with the guy from 2 years ago that said Zendesk does some things well but then has infuriating (and my opinion often baffling) limitations, in particular with regard to automation. I ...
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The lack of more sophisticated workflows is becoming more and more an achiles heel for Zendesk as the requirements of customer support/experience/operations teams continue to increase in complexity...
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@... Yes, this is what I'm doing as well. My main issue with this isn't that it's impossible but rather Zendesk frames this as an unsupported configuration and that the application itself has clear...
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I have a scenario that's quite different from OP's but the need to reply to end user at the email address that the user emailed us from remains identical. This shortcoming feels like yet another li...
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Hi Meg Gunther Ticket Field Manager is working as expected/required for me now. I struggled with this for the better part of 2 days but eventually started seeing it doing what I needed it to be doi...
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So here I was thinking a standard html link like: <a href="url">link text</a> was supported in dyanmic contet. Apparently, it kind of is...I'm using an html link in a DC placeholder that I use in a...
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What am I missing here? Does this app not work on Enterprise when you have multiple ticket fields? It works perfectly fine on a Zendesk Professional instance but in my Enterprise instance it doesn'...
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Frédéric You can find the ticket field's ID by navigating to Settings (gear icon) > Ticket Fields (under Manage): https://company.zendesk.com/agent/admin/ticket_fields Locate the field with title ...
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Silas Johnson It looks like you're using some kind of placeholder in the image source? That looks like what you'd find under "Template" in the asset's properties in the theme editor. I'm not sure i...
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Hey Anuj Singh! There are many ways to set this up and ultimately how you do it would depend on how/when you want to send the initial CSAT survey and reminder. An example of how you could do this: ...