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Jozsef Hajdu

Adhésion le 13 mai 2021

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Dernière activité le 28 août 2023

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Dernière activité effectuée par Jozsef Hajdu

Jozsef Hajdu a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

it would be beneficial in our organization as well, we would really apreciate if it had been implemented

Afficher le commentaire · Publication le 28 août 2023 · Jozsef Hajdu

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Jozsef Hajdu a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

hi, also our agents have requested to have the default reply channel the last channel used. For example if the ticket came through chat, then default reply channel is also chat. We are using agent workspace.

Afficher le commentaire · Publication le 24 mars 2023 · Jozsef Hajdu

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Jozsef Hajdu a ajouté un commentaire,

CommentaireSetting up Agent Workspace

hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this information. Is it a limitation?

Afficher le commentaire · Publication le 20 mars 2023 · Jozsef Hajdu

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Jozsef Hajdu a ajouté un commentaire,

CommentaireTeam members and groups

Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is taking up our agent seats (even with less power than the locked Light agent role) Please advice what to do. Thanks

Afficher le commentaire · Publication le 15 mars 2023 · Jozsef Hajdu

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Jozsef Hajdu a créé une publication,

Publication Feedback - Ticketing system (Support)

I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable to see through which particular brand the tickets came.

I raised a ticket to Zendesk, but there is no help. Do you know any workarounds or solutions?

Modification le 02 août 2022 · Jozsef Hajdu

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Jozsef Hajdu a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could we solve this? Thanks!

Afficher le commentaire · Publication le 17 avr. 2022 · Jozsef Hajdu

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Jozsef Hajdu a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Hi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled the attachments in the chat globally, it would be nice to be able to enable from time to time if there is a necessity. 

Thank you.

Publication le 25 janv. 2022 · Jozsef Hajdu

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Jozsef Hajdu a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a customer needs to be enabled in the chat to be able to send a file to the agent. Thanks in advance for the answer

 

Afficher le commentaire · Publication le 14 janv. 2022 · Jozsef Hajdu

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Jozsef Hajdu a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could we fix this? Thank you!

Afficher le commentaire · Publication le 18 août 2021 · Jozsef Hajdu

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Jozsef Hajdu a ajouté un commentaire,

CommentaireManaging your email

I have removed the permalink, and it is not working the suspension. It allowed from my email address to create a ticket 

Afficher le commentaire · Publication le 27 mai 2021 · Jozsef Hajdu

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