Jozsef Hajdu

1. Communauté
2. Feedback - Ticketing System (Support)
3. Set yourself to invisible while viewing tickets

it would be beneficial in our organization as well, we would really apreciate if it had been implemented

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• Jozsef Hajdu
• Création 28 août 2023 13:06
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. <Response [422]> "error":"Unprocessable Entity" when trying to create_many dynamic content variants

Hi, I am receiving the same [422] error for a few weeks now, the json looks like this:  {"ticket":{% assign has_attachment = false %}{% for comment in ticket.comments %}{% if comment.attachments.si...

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• Jozsef Hajdu
• Création 26 mai 2023 17:41
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing improved Agent Workspace ticket tabs

hi, our agents also requested that the ordering of the tabs should be editable, they would prefer to organize themselves or on admin level the ordering of the tabs: like newest one on the left, or ...

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• Jozsef Hajdu
• Création 24 mars 2023 10:21
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Add "last channel used" as default reply option

hi, also our agents have requested to have the default reply channel the last channel used. For example if the ticket came through chat, then default reply channel is also chat. We are using agent ...

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• Jozsef Hajdu
• Création 24 mars 2023 07:03
• 0 vote

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this inform...

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• Jozsef Hajdu
• Création 20 mars 2023 12:34
• 3 votes

1. People
2. ...
3. Team members and groups
4. Understanding and setting light agent permissions

Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is takin...

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• Jozsef Hajdu
• Création 15 mars 2023 08:16
• 0 vote

1. Communauté
2. Zendesk Explore Beta - New Dashboard builder
3. What is the new Dashboard Builder and how do I use it?

hi, I do not see an Export possibility in the beta version, where and how do I add it?

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• Jozsef Hajdu
• Création 22 février 2023 09:22
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Markdown for customers

Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could...

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• Jozsef Hajdu
• Création 17 avril 2022 17:51
• 1 vote