Jorge Rivero

That's unfortunate, Zendesk.

Honestly, this feels like you don't want to give up revenue from all the admin users that have to take up a seat. You're just too used to it.

Who in their right mind would downvote this question?

Upvotes here are a bit sad. Not sure Zendesk really thinks this is a material issue. But, to everyone's point above, Zendesk could benefit from this in the small to mid-sized segment of the business (you know, where paying for an extra seat DOES matter and it's not just a rounding error).

I have 2 Zendesk instances, potentially a third. And you can see how my seat (just for admin purposes) keeps adding up!