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Maring Eberlein

Adhésion le 13 mai 2021

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Dernière activité le 21 janv. 2022

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CommentaireLive chat departments, triggers, operating hours, and routing

Hello,

We want the functionality described here, where chats route to the appropriate department even if there are no agents online. That said, we don't want any 'lost' chats. Can someone elaborate on what this means?

Ideally, if a chat goes to a department which is not online, then the chat would register as a missed or offline chat, create a ticket, and our agents can follow up in the ticket when the team is back online.

Thanks!

Maring

Afficher le commentaire · Publication le 13 déc. 2021 · Maring Eberlein

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