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Scott Davis

Adhésion le 13 mai 2021

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Dernière activité le 08 mars 2024

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Scott Davis a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+ 1. We just move to the new agent workspace, and alas, are also missing the subject in the tabs.

 It is easier to keep track of tickets when using the subject, not the submitter. We have submitters who submit many tickets.

Afficher le commentaire · Publication le 20 sept. 2022 · Scott Davis

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Scott Davis a ajouté un commentaire,

CommentaireBusiness rules

currently,

{{ticket.url}} does not render as a clickable URL in email notifications. is there a way to do this?

Afficher le commentaire · Publication le 30 juin 2021 · Scott Davis

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Scott Davis a ajouté un commentaire,

CommentaireTicket customization

I've created a custom text field called URL. is displays on the left side of the agent interface in support. Is there a way to make it clickable? Right now it's just text. Perhaps a new custom field with type URL could be implemented in future releases?

Afficher le commentaire · Publication le 30 juin 2021 · Scott Davis

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