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Trinity Opoka

Adhésion le 13 mai 2021

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Dernière activité le 14 nov. 2024

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Dernière activité effectuée par Trinity Opoka

Trinity Opoka a ajouté un commentaire,

CommentaireAI agent basics

It's not clear to me how the automated resolutions are charged, especially for article recommendations. We have racked up so many since August that we have run out of our allotment in mere 3 months. That means we will have to be paying thousands of dollars for resolutions for the entire year next year. It defeats the purpose of even having AI agents if the extra cost is going to be more than 50% of what we already pay for Enterprise Suite. How do I make this make sense?

Afficher le commentaire · Publication le 14 nov. 2024 · Trinity Opoka

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Trinity Opoka a ajouté un commentaire,

CommentaireGetting started with Zendesk AI

Zendesk Is anything going to change for your Enterprise pr Professional Suite customers? Everyone on this post seems to be echoing the same sentiments about pricing and what was included with our plans. We're up for renewal in November, and I'm going to be looking at other CRMs to see what they offer in comparison to what you offer.

Afficher le commentaire · Publication le 23 sept. 2024 · Trinity Opoka

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Trinity Opoka a ajouté un commentaire,

CommentaireHow to solve general issues with the account

Hey there. Is there any chance that the instructions will be updated to coincide with the most recent versions of these browsers? I'd like to use these instructions for our end users by sharing the link, but some information may be outdated, particularly the Chrome one where it asks us to click in the preserver log box. I have not checked any of the other instructions. Thanks

Afficher le commentaire · Publication le 15 août 2023 · Trinity Opoka

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Trinity Opoka a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know that you can bulk update those 236 articles instead of having to do them individually. We also have many articles and were not keen on adding the label individually.

Afficher le commentaire · Publication le 21 mars 2023 · Trinity Opoka

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Trinity Opoka a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

Thank you, Dave.

Afficher le commentaire · Publication le 10 mai 2022 · Trinity Opoka

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Trinity Opoka a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

Thanks @.... Is there specifically information on benchmarking how many bad scores we should strive to change to good?

Afficher le commentaire · Publication le 09 mai 2022 · Trinity Opoka

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Trinity Opoka a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

How can I find more information on benchmarking bad to good satisfaction ratings? We want to concentrate to turning bad satisfaction ratings around, but I need a benchmark.

Afficher le commentaire · Publication le 25 avr. 2022 · Trinity Opoka

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Trinity Opoka a ajouté un commentaire,

CommentaireZendesk basics

Is it best to go through the training before working on a launch plan?

Afficher le commentaire · Publication le 17 févr. 2021 · Trinity Opoka

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