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Anton Verhelst

Adhésion le 13 mai 2021

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Dernière activité le 12 déc. 2024

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Anton Verhelst a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Any update here? Is this on the roadmap?

Afficher le commentaire · Publication le 12 déc. 2024 · Anton Verhelst

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CommentaireManaging Talk

I use Talk with Omnichannel routing.

When I call during business hours, I get the waiting music and after a set time a message in English saying no agents are available and to try again later.

I can not find where to add my greeting for that specific message.

Afficher le commentaire · Publication le 29 oct. 2024 · Anton Verhelst

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CommentaireTicket basics

What is RECENT? The article mentions it only shows recent articles, but does not mention the time frame of recent.

Afficher le commentaire · Modification le 22 août 2024 · Anton Verhelst

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CommentaireUsing legacy AI agent functionality

Hi Helvijs Vigners 

try 

username: admin@email.com/token

password: API-token

 

example:

username: anton@company.com/token

Password: Xapg12eJ15I4HRTGkj3

Afficher le commentaire · Publication le 01 juil. 2024 · Anton Verhelst

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CommentaireRouting

Hi Barry Neary yes please enable this for my account.

Is this something that will be a feature we can enable ourself in the Admin Center?

Afficher le commentaire · Publication le 08 mai 2024 · Anton Verhelst

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CommentaireRouting

How does the assignment to queues work when updating a ticket? Does it work like triggers, that on every update it will check all conditions of the queues until it matches?

I have tickets that were routed to group A, assignee X, then assigned to group B (not to an assignee) but the ticket is not added to a queue anymore

Afficher le commentaire · Publication le 08 mai 2024 · Anton Verhelst

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CommentaireExplore recipes

Hi, the article in the header mentions this is Enterprise (Plus) only, but the recipe mentions Zendesk Explore Professional or Enterprise. 

Can someone confirm which Suite plan I need for this to work?

Afficher le commentaire · Publication le 07 mai 2024 · Anton Verhelst

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CommentaireMeasuring success

Can we change the CSAT messaging message in any way?

Afficher le commentaire · Publication le 22 avr. 2024 · Anton Verhelst

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CommentaireRouting

Is it expected behaviour that tickets in a Pending status also get reassigned via Omnichannel?

This ticket is set to Pending, unassigned and then the omnichannel routing tries to assign it to an agent.

Afficher le commentaire · Publication le 12 janv. 2024 · Anton Verhelst

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CommentaireZendesk messaging

+1 for Anton

Afficher le commentaire · Publication le 13 sept. 2023 · Anton Verhelst

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