Anton Verhelst
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Activité récente par Anton Verhelst-
What happens if 2 agents have a ticket open at the same time? Will the time be tracked twice?
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Can someone confirm that the Chats: The total number of chats during the selected date range. does not include the missed chats?
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I've created a dropdown ticket field in support named star rating numbers. I want to calculate the average for the values (1 to 5) of this dropdown. When I use NUMBER([star rating numbers]) I shoul...
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Hi, I found the answer to my question, maybe this could be added to the article: in order to make assigned routing work you should also enable the chat department.
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When a messaging request comes in "A notification is broadcast to all agents, informing them that a request has been received." Is there any way to limit this notification (the conversations button...
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Brandon Tidd There are no User roles in Suite professional. Any idea where we can remove acces there?
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In the Suite professional, Talk agents can also access the dashboard. Can we somehow disable this?
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How do you delete a bot?
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Hi, is this also available for non-US numbers?
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Will there be any form of live dashboard for Messaging? Within Business hours I'd like my agents to provide live chat support using Messaging, but when moving to Messaging I seem to lose the overvi...