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Alex Short

Adhésion le 13 mai 2021

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Dernière activité le 16 oct. 2021

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Alex Short a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi Zendesk - 

Can we please have the understanding of how to do the below? 

1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

2. Our backend calls Zendesk API

3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)

 

Is this possible? Thank you

Afficher le commentaire · Publication le 03 mars 2021 · Alex Short

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Alex Short a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi Zendesk - 

Can we please have the understanding of how to do the below? 

1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

2. Our backend calls Zendesk API

3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)

 

Is this possible? Thank you

Afficher le commentaire · Publication le 25 févr. 2021 · Alex Short

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