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James Beniston

Adhésion le 13 mai 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par James Beniston

James Beniston a ajouté un commentaire,

Commentaire de la communauté Q&A - Users, groups, and organizations

I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.

The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.

Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct? 

Afficher le commentaire · Publication le 06 sept. 2021 · James Beniston

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James Beniston a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

This would be awesome and something I already struggle with while using 3CX.

If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned. 

Afficher le commentaire · Publication le 20 août 2021 · James Beniston

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James Beniston a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Can only agree with this request.

Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.   

Afficher le commentaire · Publication le 20 août 2021 · James Beniston

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James Beniston a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.

Afficher le commentaire · Publication le 20 août 2021 · James Beniston

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James Beniston a ajouté un commentaire,

Commentaire[ARCHIVE] Documentation

Thanks for coming back on this Jason, much appreciated!

Should this answer bot code work from within Dynamic Content:

{% if answer_bot.article_count > 0 %}

{{answer_bot.article_list}}
{{answer_bot.first_article_body}}
{% endif %}

I tried it but with no success.

Afficher le commentaire · Publication le 15 juil. 2021 · James Beniston

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James Beniston a ajouté un commentaire,

Commentaire[ARCHIVE] Documentation

This looks so exciting, cannot wait to get it setup!

Two questions:

  • Can the answer bot placeholders be used inside of dynamic content?
  • Can this be used across several different languages?

Afficher le commentaire · Publication le 14 juil. 2021 · James Beniston

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James Beniston a créé une publication,

Publication Q&A - Tickets and email

Several of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Zendesk, one or two agents in the Netherlands group also give support through the Belgium group.

Until such a time that we may decide to merge the two teams is there a way to set the assignee / support group of the ticket based upon our end users location. Currently it is assigned based upon the assignee's default group which the agent must then change manually.   

Publication le 05 juil. 2021 · James Beniston

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James Beniston a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.

The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?

Afficher le commentaire · Publication le 16 juin 2021 · James Beniston

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James Beniston a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Can only agree, this looks horrible and really unprofessional...

Afficher le commentaire · Publication le 16 juin 2021 · James Beniston

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