James Beniston

1. Communauté
2. Zendesk Suite Q&A
3. Export all end users

I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers. The standard options above ...

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• James Beniston
• Création 6 septembre 2021 07:42
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Differentiating Abandoned Call Tickets for Hang-ups after Call-back Requested

This would be awesome and something I already struggle with while using 3CX. If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned. 

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• James Beniston
• Création 20 août 2021 15:36
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Feature Request: Ability to Customize the Callback Options Menu

Can only agree with this request. Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.   

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• James Beniston
• Création 20 août 2021 15:09
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Feature request: Zendesk Talk - set maximum queue wait time per number

Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.

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• James Beniston
• Création 20 août 2021 07:26
• 1 vote

1. Bots and automation
2. Zendesk bot documentation
3. Configuring email autoreplies to deflect requests

Thanks for coming back on this Jason, much appreciated! Should this answer bot code work from within Dynamic Content: {% if answer_bot.article_count > 0 %}{{answer_bot.article_list}}{{answer_bot.fi...

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• James Beniston
• Création 15 juillet 2021 14:19
• 1 vote

1. Bots and automation
2. Zendesk bot documentation
3. Configuring email autoreplies to deflect requests

This looks so exciting, cannot wait to get it setup! Two questions: Can the answer bot placeholders be used inside of dynamic content? Can this be used across several different languages?

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• James Beniston
• Création 14 juillet 2021 11:36
• 0 vote

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Searching and linking articles using the Knowledge Capture app

We use this app A LOT for mail & phone support. When linking an article to a public reply the hyperlink displayed is concise and hidden behind the article name which looks great. When using this fo...

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• James Beniston
• Création 9 juillet 2021 14:50
• 2 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Link to Guide Article like regular agent view has

This is possible already?We are using the agent workspace and can already search our guide centre and link articles. The bigger issue for me is when you add in the links to your guide articles they...

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• James Beniston
• Création 16 juin 2021 10:41
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Ugly links from Guide in Chats

Can only agree, this looks horrible and really unprofessional...

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• James Beniston
• Création 16 juin 2021 10:37
• 1 vote