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Mandy Maleta

Adhésion le 13 mai 2021

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Dernière activité le 16 oct. 2021

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Dernière activité effectuée par Mandy Maleta

Mandy Maleta a ajouté un commentaire,

CommentaireManaging your email

Just to confirm - I can list specific emails in my allow list and put an * in my blocklist? By doing so only those email within the allowlist can submit support request via web widget and submit request link in help center and all others will not be able to.....? I ask because I tried this specific setup with one of my other emails and my tickets are still getting through. They aren't even going to a "suspended" queue. 

Afficher le commentaire · Publication le 25 janv. 2021 · Mandy Maleta

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Mandy Maleta a ajouté un commentaire,

CommentaireCustomer management and profiles

Thanks! I've tried the allow and block list option too but it is not working as I had hoped. I may hop over there and ask a few questions as well. Thanks again!

Afficher le commentaire · Publication le 25 janv. 2021 · Mandy Maleta

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Mandy Maleta a ajouté un commentaire,

CommentaireCustomer management and profiles

Thanks, Amy. I actually need it set for the following scenario - I have folks that have access to a set of course materials for 8 weeks. During those 8 weeks they can submit tickets for help. After those 8 weeks they can still have access to the help center, but no longer submit tickets for help. Is that possible to setup? 

Afficher le commentaire · Publication le 25 janv. 2021 · Mandy Maleta

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Mandy Maleta a ajouté un commentaire,

CommentaireCustomer management and profiles

Is there a way to edit an end-users access so that they can still access the help center, but not the web widget (basically only able to see help center articles but unable to submit any support tickets)? 

Afficher le commentaire · Publication le 22 janv. 2021 · Mandy Maleta

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