Kevin

1. Communauté
2. Tips from users - Zendesk Suite
3. Automated follow-up comments for Pending tickets (public or internal)

Thanks for the update Jay! Disregard my point 1. The ticket commenting works in the method you described. I just assumed you would be able to reach the target URL, and because I couldn't, thought i...

• Afficher le commentaire
• Kevin
• Création 29 septembre 2015 19:05
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Automated follow-up comments for Pending tickets (public or internal)

As an update, adding 'Ticket Tags doesn't contain = solve_ticket' to the conditions corrected my #3 issue above.

• Afficher le commentaire
• Kevin
• Création 29 septembre 2015 17:34
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Automated follow-up comments for Pending tickets (public or internal)

Great stuff! This has been a thorn in my side for a long time. I'm having some challenges implementing though:1. The URL target is not working when i visit it directly, but the test says 'message s...

• Afficher le commentaire
• Kevin
• Création 28 septembre 2015 20:46
• 0 vote