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Daniel Bechtel
Adhésion le 22 oct. 2021
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Dernière activité le 26 oct. 2021
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Dernière activité effectuée par Daniel Bechtel
Daniel Bechtel a ajouté un commentaire,
+100
This is an enterprise must have functionality. You cannot evaluate the effectiveness, performance, needs, etc. if issues are split over potentially multiple organizations especially if your source is outside of Zendesk like an CRM system like Salesforce or others where organizations change and merge continuously.
Afficher le commentaire · Publication le 12 mars 2015 · Daniel Bechtel
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Daniel Bechtel a ajouté un commentaire,
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especially when working with external CRM systems and organizations get merged all the time like in Salesforce.
Once a ticket is closed it is stuck under the "old" organization. You will not get a comprehensive view of all issues for "one" organization.
Afficher le commentaire · Publication le 14 août 2014 · Daniel Bechtel
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