Fernando Duarte
-
Activité totale29
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes4
-
Abonnements18
Aperçu des activités
Dernière activité effectuée par Fernando Duarte-
Fernando Duarte a ajouté un commentaire,
You are correct. I am using the old Web portal. There is a new thread to request the Subscribe to Organization in Help Center https://support.zendesk.com/hc/communities/public/posts/203447356...
-
Fernando Duarte a ajouté un commentaire,
In my case, instead of relying on a trigger to auto CC a customer to all of their company's tickets, I assume their identity and subscribe them to their company tickets. This achieves the same r...
-
Fernando Duarte a ajouté un commentaire,
You can already move all of the users by deleting the Domain from one and adding it to the other. Unfortunately this does not move the closed tickets.
-
Fernando Duarte a ajouté un commentaire,
Is this even on the roadmap?
-
Fernando Duarte a ajouté un commentaire,
+1 on this request. My use case: For an Organization, we need to be able to nominate an "account owner" to be automatically CC'd on every ticket linked to that organization upon creation. This h...
-
Fernando Duarte a ajouté un commentaire,
I implemented it immediately!!
-
Fernando Duarte a ajouté un commentaire,
We send notifications of all ratings received to the agent and its manager, but send the Good ratings with comments to the whole team as a way of bragging rights.