Lois

Hi,
I've enabled side conversations today, but when I try to test it by sending an e-mail side conversation, it doesn't work. It says 'This conversation can't be sent right now' right after I try to send an e-mail. I've tried starting a side conversation in multiple tickets, but I get the same error message. What could be the issue?

This feature is really needed to make Explore work and be more useful! 

Hi, 

I added a multi-select field to my tickets, but I would like to change this to a dropdown field. Do I have to add a new dropdown field with the same values as the multi-select field, and then delete the multi-select field? And would this affect anything in Reporting?
Or is there a way that I can change it to a dropdown field, with exactly the same values?