Dan Lauer

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

+1 How can this not be a feature? Clients routinely email outside of the ticket thread and we need to post those emails and their attachments to the ticket. It's astonishing that there is no existi...

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• Dan Lauer
• Création 21 août 2017 22:13
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

I just don't understand why, with the ability to define custom views, why it's not possible to specify which view a particular agent uses as the default "dashboard" view? How hard can it be?

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• Dan Lauer
• Création 10 février 2016 18:10
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

+1 Hard to believe there is not, at least, a customizable view for the Dashboard.

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• Dan Lauer
• Création 8 septembre 2015 19:34
• 2 votes